Refund policy

Returns & Refunds

At Moddamarkt, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions applicable to returns, exchanges, cancellations, and refunds.

30-Day Return Policy

We accept eligible return requests within 30 days after the date your order is delivered.

To be eligible for a return, the item must be in the same condition in which it was received, unworn or unused, with all original tags attached and, where applicable, in its original packaging.

You must also provide your receipt, order confirmation, or other proof of purchase.

To request a return, please contact us at moddamarkt@gmail.com before sending any product back.

Returns sent without prior authorization may not be accepted.

European Union – 14-Day Right of Withdrawal

If your order is delivered to a country where European Union consumer protection rules apply, you have the statutory right to withdraw from your online purchase within 14 days from the date you, or a third party designated by you other than the carrier, receives the goods, without providing a reason.

This statutory right is independent of our voluntary 30-day return policy and does not limit any mandatory consumer rights available to you under applicable law.

To exercise your right of withdrawal, you must inform us of your decision within the applicable withdrawal period by contacting moddamarkt@gmail.com.

Return Shipping

Unless otherwise required by applicable consumer law, customers are responsible for the direct cost of returning products when the return is due to a change of mind, incorrect size selection, or another reason not caused by Moddamarkt or the product.

If you receive an incorrect, damaged, or defective item, please contact us immediately. Where required by applicable law, Moddamarkt will cover reasonable return shipping costs for eligible defective or incorrect products.

Please do not return products to the address shown on the shipping package without contacting us first. The appropriate return address and return instructions will be provided after your return request is reviewed.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if your item is defective, damaged, or different from what you ordered.

Please include your order number and, where possible, photographs showing the issue so that we can evaluate your request.

If the claim is approved, we will provide an appropriate remedy in accordance with applicable consumer law, which may include replacement, repair, price reduction, or refund.

Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

  • Personalized or custom-made products

  • Products that cannot be returned for health or hygiene reasons after being unsealed

  • Perishable goods

  • Gift cards

  • Digital products after access, download, or use has begun where the customer has expressly agreed to the loss of the applicable withdrawal right

  • Other products exempt from return under applicable consumer law

This section does not affect any mandatory rights you may have for defective or incorrectly supplied products.

Exchanges

If you would like a different size, color, or product, please contact us first.

Where available, the fastest method may be to return the eligible item and place a new order after the return has been accepted.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please note that your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

For customers exercising a statutory right of withdrawal in the European Union, refunds will be processed in accordance with the applicable statutory deadlines and requirements. We may be entitled to withhold reimbursement until the returned goods are received or until you provide evidence that the goods have been sent back, where permitted by applicable law.

Order Cancellation

If you wish to cancel an order, please contact us at moddamarkt@gmail.com as soon as possible.

We will attempt to cancel the order before it enters processing or shipment. However, cancellation cannot be guaranteed once fulfillment or shipping has begun.

If the order has already been shipped, you may request a return after delivery in accordance with this policy and any applicable statutory rights.

International Orders

Customers are responsible for providing accurate delivery and contact information when placing an order.

International returns may require additional processing time. Any customs duties, taxes, or import charges related to a return will be handled according to applicable law and the circumstances of the return.

Nothing in this policy limits or excludes any mandatory consumer rights available under the laws applicable to your purchase.

Contact

For questions regarding returns, refunds, or cancellations, please contact:

Moddamarkt
Email: moddamarkt@gmail.com