Kargo politikası

Last Updated: August 15, 2026

Thank you for shopping with Moddamarkt. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are generally processed within 1–5 business days after payment confirmation.

Processing times may vary depending on product availability, supplier or fulfillment partner processing times, weekends, public holidays, high-demand periods, or other circumstances.

Once an order has entered the fulfillment process, changes or cancellations may not always be possible.

Estimated Delivery Times

Moddamarkt ships internationally to supported destinations, including countries in Europe and the United States.

Estimated delivery times vary depending on the product, fulfillment location, destination country, shipping method, customs processing, and carrier.

As a general estimate, orders may arrive within:

• Europe: approximately 5–15 business days after dispatch.

• United States: approximately 5–15 business days after dispatch.

• Other international destinations: approximately 7–20 business days after dispatch.

These delivery periods are estimates and are not guaranteed unless expressly stated otherwise during checkout.

Applicable mandatory consumer rights regarding delivery remain unaffected.

Multiple Shipments

Some products may be fulfilled by different suppliers, fulfillment partners, or warehouses.

As a result, products purchased in the same order may be shipped separately and may arrive on different dates.

Where applicable, separate tracking information may be provided for each shipment.

You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments unless otherwise clearly disclosed before purchase.

Shipping Costs

Shipping costs, where applicable, are calculated or displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the destination, product, order value, shipping method, and fulfillment location.

Any available free-shipping promotions or thresholds will be displayed on our website or during checkout.

Order Tracking

When tracking information is available, you will receive a shipping confirmation or tracking information using the contact details provided with your order.

Please note that tracking information may take some time to become active after the shipment has been handed over to the carrier.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

Where these charges are collected at checkout, this will be indicated during the purchasing process.

Where they are not collected by Moddamarkt at checkout, additional charges may be imposed by customs authorities or carriers upon import.

Responsibility for such charges will be determined by the applicable law and the terms disclosed to you before completing your purchase.

Customs clearance procedures may also cause delivery delays.

Delivery Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your:

• Full name

• Street address

• Apartment or unit number, where applicable

• City and postal code

• Country

• Telephone number

• Email address

If you notice an error in your shipping information, contact us at moddamarkt@gmail.com as soon as possible.

We will attempt to update the information before fulfillment begins, but changes cannot be guaranteed once an order has been processed or shipped.

Failed or Undeliverable Deliveries

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to collect a shipment, the package may be returned to the sender or fulfillment facility.

If this occurs, please contact us so that we can review the available options.

Additional shipping costs may apply for reshipment where permitted by applicable law and where the delivery failure was caused by incorrect information or actions attributable to the customer.

Delayed Shipments

Occasionally, shipments may be delayed due to circumstances outside our reasonable control, including:

• Customs inspections or clearance.

• Carrier delays.

• Severe weather.

• Public holidays.

• Transportation disruptions.

• High-volume shopping periods.

• International logistics disruptions.

If your order appears to be significantly delayed, please contact us and we will assist you in checking its status.

Nothing in this section limits any mandatory rights you may have under applicable consumer law regarding delayed delivery.

Lost Packages

If tracking indicates that your package may be lost or it has not arrived within a reasonable period after the estimated delivery date, please contact us at moddamarkt@gmail.com.

We will review the shipment information and, where appropriate, contact the carrier or fulfillment partner.

Eligible lost-package claims will be handled in accordance with applicable consumer law and the circumstances of the shipment.

Damaged Packages or Products

If your order arrives damaged, defective, or with an incorrect product, please contact us as soon as reasonably possible.

Please provide:

• Your order number.

• A description of the problem.

• Photographs of the product and packaging where appropriate.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.

International Fulfillment

Moddamarkt works with third-party suppliers, fulfillment partners, warehouses, and shipping providers.

Depending on the product and destination, an order may be fulfilled and shipped from a country different from Moddamarkt's business location or the customer's country of residence.

The shipping origin shown on a package therefore may differ depending on the product.

Returns

Please do not return products to the address shown on the shipping package without first contacting us.

Return locations may differ depending on the product, supplier, or fulfillment location.

For information about returns, cancellations, and refunds, please review our Return & Refund Policy.

Contact Us

For questions about shipping or delivery, please contact:

Moddamarkt

Email: moddamarkt@gmail.com
Phone: +90 542 441 16 08
Address: Milas Han, 34112 Istanbul, Türkiye